Shipping, Returns & Exchanges
Shipping policy
'Dispatch' time varies from 'shipping' time. Our most up-to-date dispatch (processing) times are always featured in the top banner of the home page of the website. All orders are processed after receiving your order confirmation email and you will receive a follow-up email notification as soon as your order has dispatched for shipping.While we do our best to get your order to your front door as quickly as possible, please do keep in mind potential shipping delays. These are outside of our control, however please email us if you have any concerns as we are here to help every step of the way.
Domestic Shipping Rates and Estimates
All Hund Apparel purchases shipped within Australia come with free shipping. No promo code needed and no minimum purchase spend required. Shop as much or as little as you like, always with free shipping peace of mind.
We do not offer a pick-up service as we are an online-only retailer.
International Shipping
All international shipping charges are calculated and displayed at checkout. Please note that orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Hund Apparel is not responsible for these charges if they are applied and are the responsibility of the customer.
Some international routes are currently suspended. You can visit the Australia Post website here for a full up-to-date list of disruptions.
Check Order Status
When your order has shipped, you will receive an email notification which will include a tracking number you can use to check its shipping status. Please allow up to 48 hours for the tracking information to become available. This information will come direct from the courier company.
If you haven’t received your tracking information via email, please contact us at hi@hundapparel.com with your name and order number, and we will provide this for you right away.
Refunds, returns, and exchanges
We love all of our Hund Apparel garments and understand you might not. Please don't hesitate to reach out to us if you have any queries about exchanges and returns.
Return items requesting a full refund must be lodged within 7 days from the delivery date and only if the item is unused and in its original condition. Please meet the following requirements and we will refund the full order amount minus any original shipping fees:
- Item must be lodged for return within 7 days of receiving the item,
- Item must be unworn except in the case where it was tried on,
- Item must be in its original condition,
- Item has not been specifically excluded from any change of mind listings or returns policy, ie 'Final Sale' items, and
- Item must not have any wear and tear marks, resulting from (ie) scuffs, damage, dirt, animal scent, stretches from wear etc
In the event that your order arrives damaged in any way, please email us as soon as it arrives at hi@hundapparel.com with your order number, photo of the item’s condition and description of the defect. Damaged orders are addressed on a case-by-case basis and we will work together towards a solution.
Any items that are marked down, discounted or on sale in any way are not eligible for refunds unless they arrive to you in a faulty or damaged condition.
To organise an exchange:
Please email your full name, order number and item(s) you would like to exchange to hi@hundapparel.com to request a prepaid return label. If you would like to organise the return yourself, please post it to the following address and include the original order number and exchange request details:
Hund Apparel
PO BOX 406
Collins Street West
VIC 8007
Australia
If you have any further questions please don't hesitate to contact us by email at hi@hundapparel.com. You can also reach us using the 'Contact Us' form by clicking here.